19 May

What Is SSO and How Does It Benefit Your Business?

CK SolutionsMANAGED IT Support services Dublin, Phishing, security

What Is SSO?

SSO, or Single Sign-On, is a user authentication process that allows individuals to access multiple applications or systems with just one set of login credentials.

Think of it like having a master key to all your digital doors — email, CRM, HR systems, cloud storage, and so on. Instead of remembering dozens of passwords, a user logs in once, and that session grants access to all integrated platforms.

For businesses juggling a mix of cloud-based tools, internal systems, and remote teams, SSO is more than just a convenience — it’s a smart move.

How SSO Works

SSO is made possible through a central authentication server. When a user logs in, the system checks their identity via this server. Once confirmed, a token (a digital stamp of approval) is issued and passed around to each service the user wants to access.

Popular protocols that support this include:

  • SAML (Security Assertion Markup Language)
  • OAuth
  • OpenID Connect

These protocols ensure that the user’s identity can be verified safely across different services, without requiring multiple logins.

Key Benefits of SSO for Businesses

1. Improved Security

Contrary to the old idea that more passwords mean better security, SSO actually reduces security risks.

  • Users only need to remember one strong password, reducing the temptation to reuse weak ones across platforms.
  • SSO can be paired with Multi-Factor Authentication (MFA), adding an extra layer of protection.
  • It also centralises access control — if a user leaves the company, disabling one account cuts off access to everything. No more forgotten logins lying around on old systems.

2. Boosted Productivity

How much time do your staff waste entering passwords or trying to reset forgotten ones? It adds up. With SSO:

  • Login times are slashed.
  • Users can jump straight into work without hurdles.
  • Admins aren’t constantly firefighting password issues.

It’s a productivity win across the board, especially for businesses that rely on several digital tools daily.

3. Better User Experience

We’re all users at the end of the day, and there’s nothing more frustrating than being locked out of a platform because you forgot a password — again.

SSO creates a smoother, faster experience for:

  • Employees
  • Remote contractors
  • Temporary users
  • Clients accessing portals

This ease-of-use is particularly crucial in customer-facing systems, where delays can directly impact satisfaction and reputation.

4. Easier Compliance

Data protection laws like GDPR, HIPAA, and others require organisations to tightly control access to personal data.

SSO simplifies this by:

  • Making it easier to track and audit user activity across platforms.
  • Centralising access policies and credentials.
  • Enabling role-based access control, ensuring staff only access what they need.

Being audit-ready is a lot easier when everything runs through a unified access system.

5. Reduced IT Helpdesk Burden

Ask any IT team what eats up their time and you’ll likely hear: password resets. In fact, studies show that up to 50% of helpdesk calls are password-related.

With SSO:

  • There’s only one password to manage.
  • Support calls drop.
  • Your IT team can focus on more strategic tasks.

It also lowers the risk of human error — such as accidentally resetting the wrong account or missing critical updates across multiple platforms.

Challenges Without SSO

Many SMEs still run without SSO, often because they assume it’s only for large enterprises. But the challenges speak for themselves:

  • Password fatigue leads to reused credentials and weak security.
  • Onboarding and offboarding are clunky, time-consuming, and risky.
  • Compliance checks become a nightmare when access isn’t centrally logged.
  • User frustration rises, hurting productivity and morale.

Every additional system with a separate login is another potential security gap.

Why Your Business Should Consider It Now

The shift to hybrid work and cloud platforms has expanded the number of apps businesses rely on. If you’re using tools like Microsoft 365, Salesforce, Dropbox, Xero, or even industry-specific systems, SSO can tie them all together under a single access policy.

The longer you delay, the more unwieldy and risky your access management becomes.

And importantly — SSO is no longer the exclusive domain of large corporations. Solutions like Azure AD, Okta, and Google Workspace Identity now offer SSO features tailored to SMEs.

How CK Computer Solutions Can Help

At CK Computer Solutions – Managed IT Services Dublin, we help businesses like yours roll out practical, secure, and cost-effective tech solutions — and SSO is a game-changer.

We can:

  • Assess your current systems and recommend SSO-compatible integrations.
  • Implement and configure SSO platforms like Azure Active Directory or Okta.
  • Set up MFA to strengthen security alongside SSO.
  • Train your team on how to use the new system effectively.
  • Provide ongoing support and monitoring so your access remains secure and seamless.

Whether you’re a growing business tired of password chaos or an established firm looking to tighten your security posture, we’ll make sure your SSO rollout is smooth and hassle-free.

Ready to take the next step in simplifying and securing your business IT? Talk to CK Computer Solutions today – your local IT experts here in Dublin, always ready to help you work smarter.

16 May

PPPoE details for Fiber to the home/business NBI

CK SolutionsMANAGED IT Support services Dublin

Here are the PPPoE (Point-to-Point Protocol over Ethernet) settings typically used for Vodafone Ireland and Eir (formerly Eircom) fibre broadband connections. These details are needed if you’re setting up your own router instead of using the one provided by your ISP.

Vodafone Ireland – Fibre Broadband PPPoE Settings

  • Username: vodafone@vodafone.ie
  • Password: vodafone
  • Encapsulation: PPPoE
  • VLAN ID: 10
  • Connection Type: Routed PPPoE
  • MTU: 1492 (standard for PPPoE)
  • DNS: Can be set to automatic, or use public DNS like Google (8.8.8.8 / 8.8.4.4)

Note: For Gigabit fibre (FTTH), VLAN tagging is essential and must be enabled on your router.

Eir (Eircom) – Fibre Broadband PPPoE Settings

  • Username: eircom@eircom.net (may vary depending on legacy or new accounts)
  • Password: eircom
  • Encapsulation: PPPoE
  • VLAN ID: 10
  • Connection Type: Routed PPPoE
  • MTU: 1492
  • DNS: Use automatic, or set to Google (8.8.8.8) or Cloudflare (1.1.1.1)

Again, VLAN ID tagging is required for most fibre setups.

Sky Ireland uses MER (MAC Encapsulated Routing) for their standard routers, but you can use PPPoE with third-party setups under certain conditions.

  • Username: Typically not required or varies per account – you may need to contact support
  • Password: Typically not required
  • VLAN ID: 10
  • MTU: 1500 (or 1492 for PPPoE fallback)

Important: Sky often requires DHCP Option 61 (client identifier string) to authenticate. This isn’t supported natively by UniFi devices at this time without workaround firmware or bridging the Sky router.

If you’re using Sky Broadband, especially over FTTH, it’s worth noting that:

  • Sky typically authenticates using DHCP Option 61 (MER), not PPPoE.
  • UniFi routers do not support DHCP Option 61 by default.
  • For Sky, most users will need to:
    • Use the Sky router in bridge mode
    • Or keep the Sky router as the gateway, and place the UniFi device behind it in a double-NAT setup (not ideal)
    • Or use a different router that supports Option 61 to act as a bridge

If you’re on Sky and want a clean UniFi setup, get in touch with us first to assess your options — we’ve worked around this for a few of our business clients.

Helpful Notes

  • If you’re using a third-party router (like a TP-Link, Ubiquiti, ASUS or MikroTik, Unifi ), make sure:
    • VLAN Tagging is turned on and set to ID 10.
    • You enter the PPPoE username and password exactly as shown.
    • You disable the modem/router provided by Vodafone or Eir to avoid double NAT issues.
  • Some ISPs may lock services to the MAC address of their own modem, especially on FTTH. If you have issues connecting, try cloning the MAC address of the original device into your new router.

Need Help Setting This Up?

At CK Computer Solutions – Managed IT Services Dublin, we regularly configure third-party routers and business-grade firewalls for both home and small business fibre broadband connections across Ireland.

Whether you’re upgrading your home setup for better Wi-Fi, or connecting a multi-site network for your business, CK can:

  • Configure your PPPoE connection correctly.
  • Install and manage advanced routers and firewalls.
  • Optimise VLAN and QoS for VoIP, CCTV, and smart devices.
  • Offer ongoing managed IT support and remote monitoring.

Let us take the headache out of broadband setup – we’ll make sure it’s fast, secure, and tailored to your needs. Get in touch with us today for a smoother connection and proper IT peace of mind.

16 May

Microsoft 365 Grants Are Changing – What Irish Nonprofits Need to Know

CK SolutionsMANAGED IT Support services Dublin

Microsoft 365 Grants Are Changing – What Irish Nonprofits Need to Know

There’s a major shake-up on the way for charities and nonprofit organisations that rely on Microsoft 365. From 1st July 2025, Microsoft will end the free grant licences for both Microsoft 365 Business Premium and Office 365 E1. If your organisation is using these products, it’s time to reassess your setup and plan ahead.

Ignoring these changes could leave you scrambling at renewal time — or worse, facing downtime or data loss. But with the right strategy, you can transition smoothly and continue to benefit from Microsoft’s cloud tools.

What Exactly Is Changing?

For years, Microsoft has supported the nonprofit sector with free access to powerful business tools through their Tech for Social Impact programme. These included:

  • Microsoft 365 Business Premium
  • Office 365 E1

However, from 1st July 2025, these grant-based (free) licences will be phased out at renewal. If your renewal date falls on or after this date, the free versions of these products will no longer be available.

Instead, Microsoft is offering new options to ensure nonprofits can still access the tools they need:

  • Up to 300 Microsoft 365 Business Basic licences – completely free
  • Discounts of up to 75% on Business Premium, Office 365 E1, and other plans

What’s in Microsoft 365 Business Basic?

This is now the main free offering for eligible nonprofits. It includes:

✅ Web and mobile versions of Word, Excel, PowerPoint
✅ Microsoft Teams (online collaboration and meetings)
✅ Exchange Online (email hosting)
✅ OneDrive (1TB cloud storage per user)
✅ SharePoint (document management and intranet features)

However, it does not include:

❌ Desktop Office apps (like Word or Excel installed on PCs)
❌ Advanced security and threat protection
❌ Device management and compliance tools

If your team is comfortable working via browser and mobile apps, Business Basic may cover most of your needs.

What If You Need More?

Some nonprofits depend on desktop Office apps, enhanced security, or mobile device management. In that case, you’ll want to explore the discounted versions of:

  • Microsoft 365 Business Premium
  • Office 365 E1
  • Enterprise licences

Microsoft is offering up to 75% off for these products — a significant saving, especially for midsize or larger nonprofits with multiple users and more complex IT requirements.

What Should You Do Now?

It’s important not to leave this until the last minute. Here’s a practical roadmap:

1. Audit Your Current Licences

Look at your Microsoft 365 Admin Centre. Identify:

  • How many users you have
  • What type of licences they’re using
  • What features are essential (desktop apps, advanced security, compliance, etc.)

2. Segment Users Based on Needs

Not every staff member or volunteer needs the full suite. You could mix and match plans:

  • Use Business Basic for users who just need Teams and email
  • Use Business Premium for those managing sensitive data or devices

3. Reassign Licences

Start shifting users from the soon-to-expire grant licences to Business Basic or discounted paid plans. Microsoft provides migration tools and licence reassignment guides to help.

4. Budget for Paid Features

While some licences will still be free, others will incur a cost. Start factoring this into your budget now, so you’re not caught off guard next summer.

5. Ensure Data Safety During Transition

Make sure emails, OneDrive files, and SharePoint sites are fully backed up. Licence transitions shouldn’t delete your data — but don’t take any chances.

What If You’re Not Sure Where to Begin?

Transitioning Microsoft 365 licences might sound straightforward, but there are always curveballs — compatibility issues, data retention rules, or users accidentally locked out of email. That’s where a bit of expert help goes a long way.

At CK Computer Solutions – Managed IT Services Dublin, we work closely with Irish nonprofits to ensure they get the most out of Microsoft technologies — securely, affordably, and with minimal disruption. Here’s how we can support you:

  • Licence audits: We’ll help you map out who needs what — and avoid paying for tools you’re not using.
  • Smooth transitions: Whether you’re moving from E1 to Business Basic or need a hybrid setup, we’ll manage it all.
  • Data protection: We make sure no critical data is lost during migration, with secure backups and Microsoft 365 best practices.
  • Ongoing support: Questions come up. We stay with you long after the switchover to keep your systems running smoothly.

Whether you’re a charity, social enterprise, or voluntary group, CK Computer Solutions is ready to guide your nonprofit through this Microsoft licensing shift — and set you up for long-term success.

📅 Don’t wait — July 2025 may seem far away, but planning now could save you stress (and money) down the line. Reach out to CK Computer Solutions today for expert guidance on navigating these changes with confidence.

Email to users:

Your Microsoft 365 Business Premium grant is being discontinued

Your Microsoft 365 Business Premium grant will expire on April 25, 2026.

The Microsoft 365 Business Premium grant will be discontinued on your next renewal on or after July 1, 2025. Your licenses will expire on April 25, 2026. We will continue to provide up to 300 granted licenses of Microsoft 365 Business Basic and discounts of up to 75 percent on many Microsoft 365 offers to nonprofits, including Microsoft 365 Business Premium.

We strongly advise transitioning your users to a different Microsoft 365 offer for nonprofits before the subscription is canceled to avoid disruption and data loss. Learn more about what happens to your data and access when your subscription ends.

More information

To ensure a smooth transition and avoid any impact on your data and users, we recommend transitioning your users from the legacy Microsoft 365 Business Premium grant to the Microsoft 365 Business Basic grant or another Microsoft 365 offer for nonprofits. To transition users, you will need to manually complete the following steps within the Microsoft 365 admin center:

1.     Select the Microsoft 365 Business Basic grant or another Microsoft 365 offer for nonprofits through the Microsoft 365 admin center,

2.     Confirm the licenses are present in your tenant,

3.     Replace the licenses, by selecting all of your users with a Microsoft 365 Business Premium license and choose to replace these users’ licenses with Business Basic or another Microsoft 365 offer for nonprofits, and

4.     Select your Microsoft 365 Business Premium subscription and choose to cancel the subscription.

More guidance about how to manually change Microsoft licenses can be found in this support article: Change Microsoft 365 for business plans manually | Microsoft Learn.

1 May

How to Add Microsoft Teams to Your Google Workspace Calendar

CK SolutionsMANAGED IT Support services Dublin

For companies using Google Workspace for email and scheduling, and Microsoft Teams for meetings and collaboration, it can sometimes feel like switching between two worlds. Thankfully, there’s a simple way to bring these platforms together by integrating Microsoft Teams directly into your Google Calendar.

Here’s how to do it—and why it matters.

Why Integrate Microsoft Teams with Google Calendar?

Integrating Microsoft Teams with Google Workspace Calendar makes scheduling and joining meetings far more seamless. Whether you’re a business owner, admin, or team member, this setup offers several advantages:

  • Streamlined Scheduling: Create Microsoft Teams meetings right from Google Calendar without switching apps.
  • Simplified Collaboration: Easily invite colleagues and clients who use different systems.
  • Unified Workflow: Manage events and video calls all in one familiar interface.

This is especially useful for organisations that use Google Workspace for productivity but rely on Teams for external meetings or cross-department collaboration.

Step-by-Step: Installing the Microsoft Teams Add-On in Google Calendar

To get started, you’ll need a Microsoft 365 work or school account. Here’s how to integrate Teams into Google Calendar:

1. Open Google Calendar

Use a web browser and sign in to your Google Workspace account.

2. Access the Side Panel

On the right-hand side, click the ‘+’ (Get Add-ons) icon. If the panel is hidden, select “Show side panel” at the bottom of your screen.

3. Search for the Add-On

In the Google Workspace Marketplace, search for “Microsoft Teams Meeting”.

4. Install the Add-On

Click on the Microsoft Teams Meeting app and select “Install”. Follow the steps to grant the required permissions.

5. Sign In

After installation, the Teams icon will appear in the side panel. Click it and sign in with your Microsoft work or school account.

💡 Note: If you’re a Google Workspace admin and wish to install this across your organisation, make sure to enable data access in the Admin Console under Apps > Google Workspace Marketplace apps > Microsoft Teams Meeting > Data Access.

How to Schedule a Teams Meeting from Google Calendar

Once the add-on is installed, creating a meeting is simple:

  1. Click “Create” in Google Calendar.
  2. Select “More options” at the bottom of the event pop-up.
  3. Click on “Add conferencing” and choose “Microsoft Teams meeting”.
  4. Add your guests, title, time, and any additional notes.
  5. Click “Save”—your invite will now include a Teams meeting link.

Guests will receive the calendar invite with a link to join the meeting via Microsoft Teams, even if they don’t use Teams regularly.

Troubleshooting Common Issues

If you experience issues, such as an “Authorise Access” prompt:

Integrating Microsoft Teams with your Google Calendar is a small change that can make a big impact on productivity and communication. Especially for Irish businesses using a hybrid approach to technology, this integration brings the best of both platforms together.

You can install the Microsoft Teams Meeting add-on directly from the Google Workspace Marketplace today and start scheduling smarter.

29 April

Invoice Redirection Scams: How They Work and How to Protect Your Business

CK SolutionsEmail, MANAGED IT Support services Dublin, Phishing, security, Training

Invoice redirection scams are one of the most financially damaging fraud tactics affecting Irish businesses today — particularly small and medium-sized enterprises (SMEs) that often lack robust payment verification procedures. These scams are clever, subtle, and can catch even the most diligent finance team off guard.

In this post, we’ll break down how invoice redirection scams typically work, and more importantly, outline clear procedures your business can follow when a supplier asks to change their bank details.

What Is an Invoice Redirection Scam?

An invoice redirection scam, sometimes called mandate fraud, occurs when a criminal tricks a business into changing the bank account details of a genuine supplier — redirecting payments to a fraudulent account controlled by the scammer.

Here’s how it usually works:

  1. The Set-Up: The scammer monitors your communications, often through email account compromise or social engineering, to identify payment patterns and key suppliers.
  2. The Deception: They pose as a legitimate supplier and send an email requesting a change in bank account details — often using a lookalike email address or even compromising the real supplier’s email account.
  3. The Pay-Out: Your accounts team updates the supplier’s details and processes the next invoice payment — but the funds go directly to the fraudster’s account.

By the time the real supplier starts asking why they haven’t been paid, the money is long gone.

Why This Scam Works So Well

What makes this scam particularly dangerous is that it doesn’t rely on malware or brute-force attacks. It uses trust, timing, and a dash of social engineering.

Scammers often study their victims carefully, learning supplier names, invoice due dates, and internal approval chains. The fake emails they send often look just like the real thing — complete with signatures, logos, and familiar language.

Unless your team is trained to spot red flags and follows strict verification procedures, these scams are frighteningly easy to fall for.

Tips for Verifying Supplier Bank Detail Changes

To protect your business from invoice redirection scams, follow these practical steps every time a supplier requests a bank account change:

1. Always Call to Confirm – Using Trusted Details

Never rely on the contact details included in an email requesting bank changes. Always use the contact number you’ve previously saved for the supplier — or look it up on their official website. Speak to someone you know and trust in their accounts department.

It might feel like an extra step, but a 2-minute phone call could save your business tens of thousands of euro.

2. Verify in Writing – But Not by Email Alone

After a verbal confirmation, request a written confirmation of the change. This adds a second layer of verification and ensures there’s a documented trail of the request. However, don’t rely on email alone for verification — especially if that’s how the initial request came in.

3. Use a Supplier Change Request Form

Implement a standardised form in your company that must be completed for any supplier banking changes. This form should include:

  • Supplier name and contact
  • Previous bank details
  • New bank details
  • Date of request
  • Name of internal staff member processing the change
  • Signature of authorised approver

Make it company policy that no change is processed without this form completed and signed off.

IT Procedures to Support Fraud Prevention

While people are the first line of defence, your IT systems play a huge role in preventing and detecting fraud attempts.

At CK Computer Solutions, we help businesses across Dublin and beyond implement secure email systems, employee training, and fraud monitoring tools. Here’s how we can help:

  • Email Filtering & Monitoring: We’ll help ensure phishing emails and spoofed domains are blocked before they ever hit your inbox.
  • Multi-Factor Authentication (MFA): Adding MFA to your email systems makes it much harder for criminals to compromise staff accounts.
  • Audit Trails & Access Controls: We’ll help you implement IT controls to track who’s accessing sensitive supplier and finance data — and when.
  • Cybersecurity Awareness Training: We’ll train your staff to spot suspicious emails, verify requests, and follow secure processes confidently.

We’re not just here to install software — we’re your trusted managed IT services provider. We’ll work closely with your finance and procurement teams to integrate technology with policy and process.

Red Flags to Watch Out For

Train your team to stay alert for the following warning signs:

  • Urgent or last-minute requests to change payment details.
  • Poor grammar or formatting in emails, especially from regular contacts.
  • Slight variations in email addresses (e.g. suppliername@companny.com instead of company.com).
  • Emails that skip personal greetings or use vague language.
  • Requests that pressure staff to “just process this quickly.”

If something feels off — trust your gut and verify independently.

Invoice redirection scams can be devastating — but they’re also preventable with the right mix of process, technology, and awareness.

Take the time to build and enforce procedures around supplier bank changes. Train your staff regularly. And make sure your IT systems are properly set up to detect and block threats before they cause damage.

At CK Computer Solutions – Managed IT Services Dublin, we can help you review and strengthen your internal controls, protect your email systems, and provide ongoing training for your team. Whether you’re a small local business or a growing SME, we’re here to help you stay safe, smart, and secure.

Need help locking down your systems or training your team against invoice scams?
Get in touch with CK Computer Solutions today – and let’s build a safer digital foundation for your business.

25 April

UniFi Controller 9.1 Review: What’s New and Is It Worth the Upgrade?

CK SolutionsMANAGED IT Support services Dublin

Ubiquiti’s UniFi Controller software has long been a favourite for managing networks with precision, control, and a clean interface. With the launch of UniFi Controller 9.0, Ubiquiti has doubled down on stability, user experience, and added more polish across the board. But what’s actually changed in this latest version, and is it worth upgrading?

Clean Interface, Smarter Navigation

First things first – the UI refresh. While UniFi has always had a slick interface, version 9.0 brings subtle but important design tweaks that make daily navigation smoother. Menus are more logically organised, and devices are easier to group and identify.

The dashboard feels less cluttered, especially for larger networks. You’ll notice quicker access to VLANs, traffic stats, and site-wide performance at a glance. It’s all about saving time and reducing the clicks it takes to get where you’re going.

If you’re a business owner or IT manager trying to keep tabs on a growing number of sites, these small usability changes add up in a big way. At CK Computer Solutions, we can help configure your UniFi dashboard so it displays only what matters most to your team – customising views for your unique network setup.

Improved Device Adoption and Management

Device adoption has traditionally been a sticking point, especially when onboarding remotely. UniFi Controller 9.0 improves on this with smoother device provisioning, especially for remote or pre-provisioned access points and switches.

The Remote Device Management process is far more robust. Devices now show real-time status quicker and update firmware more reliably. This is a game changer for multi-site clients or MSPs managing dozens of locations.

As a Managed IT Service Provider, we at CK Computer Solutions often pre-configure UniFi gear for client deployments. With Controller 9.0, we can now streamline rollouts even more efficiently, ensuring faster setup and zero downtime.

Advanced Threat Management Gets Smarter

Security is a cornerstone of any good IT setup, and UniFi 9.0 pushes the envelope with refined threat detection and DPI (Deep Packet Inspection).

The improved Threat Management Panel gives you clearer visibility into blocked traffic, malicious attempts, and suspicious devices. Alerts are smarter – not just more numerous – so you’re not being drowned in noise. It’s also easier to drill down into exactly what’s going on, from potential DNS tunnelling to known bad IPs.

CK Computer Solutions can help you integrate threat management into your wider security strategy, ensuring your UniFi gear complements firewalls, endpoint security, and other tools already in place.

Client Insights and VLAN Management

Client insights are sharper in 9.0 – not only can you track bandwidth usage per client, but you can see which VLAN they’re connected to and apply policies on the fly.

This is a major win for segmented networks. Whether you’re separating staff, guest, IoT, or voice traffic, UniFi 9.0 makes managing VLANs more straightforward. Changes apply faster, too – and the Controller is more responsive overall.

We help clients across Dublin and Leinster design networks with solid segmentation. CK can step in to audit your existing VLAN strategy, implement best practices, and monitor usage through your UniFi Controller.

Updates Under the Hood

Performance improvements in 9.0 aren’t flashy but they’re definitely noticeable. The Controller starts quicker, handles large networks more gracefully, and syncs configurations faster between devices and the cloud.

Firmware syncing is more stable and predictable. In previous versions, updates occasionally hung or required reboots. That’s far less common now. There’s also better integration with UniFi Protect and Access, making Controller 9.0 a better central hub for all things UniFi.

Should You Upgrade to UniFi Controller 9.0?

In short: Yes, but with a caveat. If your current version is running smoothly and you’re not in a rush, wait until version 9.0.1 or 9.0.2 is released – minor patches tend to iron out any early quirks.

However, if you’re deploying new sites, running into interface limitations, or struggling with inconsistent updates, Controller 9.0 offers enough refinement to justify the move.

For many of our clients, we handle this upgrade as part of our proactive maintenance packages. We’ll schedule the migration during off-hours, back up your site configuration, and test everything to avoid disruption.

How CK Computer Solutions Can Help You Transition

Whether you’re already using UniFi or considering a move away from traditional networking setups, we’re here to help. As a trusted Managed IT Services provider in Dublin, CK Computer Solutions offers:

  • Full UniFi network design and installation
  • Secure remote monitoring and management
  • Threat detection and response integration
  • VLAN setup and segmentation
  • Controller hosting and updates
  • On-call technical support for any UniFi-related issue

Our team works closely with clients to ensure your network is not only stable but also secure and future-proofed.

UniFi Controller 9.0 isn’t revolutionary, but it is a solid, thoughtful update. It refines the platform, tightens up performance, and makes life easier for network admins and MSPs alike.

If you’re managing UniFi gear in a business environment, these changes make day-to-day management more efficient – and ultimately, more secure.

At CK Computer Solutions, we don’t just install your gear and walk away. We’re your long-term IT partner – helping you monitor, manage, and grow your network with confidence. If you’re curious about UniFi or need help upgrading to Controller 9.0, get in touch today.

23 April

Attack simulation training Office 365

CK SolutionsMANAGED IT Support services Dublin, Phishing

1. Start with a Baseline Simulation

Before launching any custom campaigns, it’s smart to begin with a baseline simulation. This provides a clear, honest view of your organisation’s current exposure to phishing threats.

It helps you identify which users are most likely to click malicious links, who might give away credentials, and who reports suspicious content as they should. That initial data becomes the benchmark for future training and gives you a solid foundation to build on.

Choose a realistic phishing template that mirrors something your team might see in their inbox, such as a Microsoft sign-in page or a delivery notification. These templates create a believable scenario, helping you measure responses in a real-world context.

2. Target by Department or Role

A blanket approach to phishing simulation rarely hits the mark. Different departments face different types of threats—what tricks an HR manager might fall for won’t necessarily fool someone in finance.

Tailor simulations to specific roles or teams. For instance, the finance department could receive an email mimicking a supplier invoice. Meanwhile, HR might get a phoney job application with a dodgy attachment. These targeted campaigns improve relevance and allow staff to train against the threats they’re most likely to encounter.

Not only does this increase the effectiveness of the simulation, but it also makes your employees feel like the training is actually applicable to their role—something they’ll take more seriously.

3. Monitor Performance and Spot Trends

One of the strongest features in Microsoft 365’s security suite is the depth of its reporting. You can track who clicked, who entered credentials, who reported the simulation, and how quickly they responded.

This data tells a powerful story. Are certain users repeatedly falling for phishing attempts? Are some departments more vigilant than others? These trends can help you deliver more targeted follow-up training and better allocate resources where they’re most needed.

To stay ahead of the curve, enable automated alerts or schedule regular performance summaries. The quicker you can react to a problem area, the more effective your interventions will be.

4. Deliver Instant Training After a Mistake

When someone clicks a simulated phishing email, make sure the training follows immediately. Redirect them to a short training module on the spot. When the lesson comes right after the mistake, it tends to stick better.

This isn’t about shaming anyone—it’s about creating a learning opportunity at the most teachable moment. People are much more open to understanding what went wrong when it’s fresh in their minds.

Keep the training sharp and scenario-based. Short, snappy content works better than long, passive slideshows or videos. The goal is to inform, not to bore or overwhelm.

5. Make It a Continuous Process

Cybersecurity training can’t be treated as a one-off event. The threat landscape changes constantly, and attackers are always coming up with new tactics. Your training needs to evolve with them.

Schedule phishing simulations regularly—monthly or quarterly. And always mix it up. Use different email types, target various departments, and rotate through tactics like link-based attacks, file attachments, and credential harvesting.

Routine training keeps awareness high and reduces the chance that your staff will get complacent. The more exposure they have to a variety of threats, the more confident and prepared they’ll be.

6. Reinforce Your Internal Security Policies

Simulated phishing should mirror your real-life security protocols. There’s no point training someone to recognise a suspicious email if you haven’t also shown them the correct steps to take once they do.

Tie the simulations directly into your organisation’s policies. For example, if your policy says not to forward suspect emails, build that into the training. If you have a reporting channel, make sure staff know exactly how to use it during the exercise.

This is a great opportunity to reinforce internal processes—whether that’s escalation procedures, who to contact after clicking something dodgy, or how to report a breach. The simulation becomes both training and policy reminder in one.

How CK Computer Solutions Can Help

At CK Computer Solutions – Managed IT Services Dublin, we don’t just hand you the tools—we help you use them to full effect. As your trusted Managed Service Provider, we can help integrate and manage Microsoft Defender for Office 365 across your organisation.

Our team can:

  • Roll out tailored phishing simulations that suit your team’s structure.

  • Monitor reports and help interpret the results.

  • Provide on-the-spot training content to match your internal policies.

  • Offer ongoing support and improvements to your security training programme.

With CK Computer Solutions in your corner, you’ll turn your staff into a knowledgeable, responsive defence layer—and that’s priceless in today’s threat environment. Let’s work together to make sure your people are ready for anything.

18 April

Gift Card Scam – A Real-World Warning and How to Protect Your Business

CK SolutionsMANAGED IT Support services Dublin

What Happened?

An employee at a small company received what they believed were legitimate emails from a senior colleague, requesting assistance with purchasing Apple gift cards. The emails were detailed, personalised, and appeared urgent. The scammer, posing as someone named “Billy Joe,” contacted the employee using the address officemailed69@gmail.com—a non-corporate email meant to resemble an internal account.

Over the course of a few hours, “Billy Joe” convinced the employee, Rachel, to buy nine €200 gift cards, take photos of each one, and email them back. Believing this was an approved and urgent task, Rachel followed through—sending over €1,800 worth of gift codes to a scammer.

The scam was only uncovered when suspicions arose during conversations with other staff. Unfortunately, by then, the codes had already been sent.

The Anatomy of the Scam

This type of attack is known as Business Email Compromise (BEC) or Impersonation Fraud. Here’s how the attacker gained control:

  • Used a free Gmail account similar to a colleague’s name.
  • Created urgency and confidentiality, pressuring the employee to act quickly and quietly.
  • Used casual, friendly language to appear trustworthy and authentic.
  • Directed actions step-by-step, controlling the conversation the entire time.

Warning Signs to Watch Out For

While the scammer was clever, there were subtle red flags throughout:

  • External email address: Legitimate company communications should always come from official company domains.
  • Unusual requests: Buying gift cards and sending codes over email isn’t typical business behaviour.
  • Urgency and secrecy: Scammers often stress the need for discretion to avoid scrutiny.
  • Spelling and grammar: Some small grammatical errors can be a giveaway, though many scammers are improving in this area.

How Staff Can Be Trained to Spot and Stop These Attacks

Human error is often the weakest link in cyber defence. That’s why staff training is just as crucial as strong passwords or firewalls. Here’s how to get ahead of the next attack:

1. Establish Clear Policies

Make it a rule: no purchases or transfers without verbal confirmation. If someone is asked to make a financial transaction via email or text, they should double-check—preferably by phone or in person.

2. Educate About Red Flags

Run regular sessions highlighting the signs of phishing, spoofing, and impersonation emails. Use real-world examples like this one to drive the point home.

3. Encourage a Culture of Caution

No employee should feel afraid to question a request that seems odd. Encourage staff to speak up if something doesn’t feel right.

4. Implement Technical Controls

Use tools that flag or block emails from external domains that mimic internal ones. Microsoft 365 and Google Workspace both offer such features.

How CK Computer Solutions Can Help

At CK Computer Solutions – Managed IT Services Dublin, we know these types of scams are on the rise. As a trusted Managed Service Provider (MSP), we help businesses like yours protect, prevent, and respond to cyber threats.

Here’s how we can support you:

  • Email security and filtering tools that block suspicious senders before they reach your inbox.
  • Staff cybersecurity training to ensure your team knows how to identify and report scams.
  • Incident response planning so if a breach does happen, you’re prepared to act fast.
  • Monitoring and alert systems to spot and shut down suspicious activity in real time.

Our team works closely with you to build a secure environment from the inside out—protecting not only your systems but also your people.

What To Do If You’ve Fallen Victim of a scam

If you suspect you’ve been tricked like in the case above, act immediately:

  1. Notify your IT department or MSP (like CK Computer Solutions).
  2. Contact your bank to block any possible reimbursements or transfers.
  3. Report the scam to An Garda Síochána and the National Cyber Security Centre (NCSC).
  4. Inform your team and check if any other staff received similar messages.

The sooner you act, the higher your chances of recovering funds or at least preventing further damage.

Scammers are getting smarter, but so can we. With the right mix of awareness, training, and professional IT support, businesses can significantly reduce their exposure to these types of fraud.

Don’t wait until you’re out of pocket—get ahead of the threat with the help of CK Computer Solutions. We’re here to make sure your systems and staff are always one step ahead.

16 April

Microsoft Copilot Tips and Tricks for Business

CK SolutionsMANAGED IT Support services Dublin

See below some tips and tricks below for Copilot: 

Quick Tips and Tricks for Using Microsoft Copilot:

  • Always start with a clear outline or goal for better results.

  • Use active voice prompts to make your writing pop.

  • Break long paragraphs into bullet points or shorter sections.

  • Ask Copilot to vary tone, sentence structure, or length.

  • Revisit and revise Copilot’s output for clarity and tone.

  • Use prompts like: “Summarise this email”, “Create an agenda from this text”, or “Analyse this data for trends.”

  • Tailor Copilot to each department with templates and prompt libraries.

📝 Word – Prompting for Writing & Editing

  • Summarise this document in 3 bullet points.

  • Turn this into a professional-sounding letter/email.

  • Write a formal report based on the following notes: [paste notes].

  • Add a conclusion paragraph that reinforces these key points: [list points].

  • Rephrase this paragraph to sound more persuasive.

Tips:

  • Be specific about tone (e.g., formal, persuasive, friendly).

  • You can reference sections (“Rewrite the second paragraph to be more concise”).

📊 Excel – Prompting for Analysis & Automation

  • Analyse this dataset and highlight any trends.

  • Create a pivot table that shows total sales by region and quarter.

  • Add a formula to column C that calculates VAT at 23%.

  • Explain this formula: =IF(A2>100,"High","Low").

  • Summarise this data in a visual chart.

Tips:

  • Mention specific columns or ranges for precise results.

  • Ask “What-if” questions like “What if sales increased by 10%?”

📧 Outlook – Prompting for Emails & Scheduling

  • Draft a polite follow-up email to [Name] about the meeting we had yesterday.

  • Write a response declining this meeting due to scheduling conflict.

  • Summarise this email thread.

  • Suggest 3 time slots next week for a 30-minute catch-up.

Tips:

  • Include the context for better replies (“I want to sound appreciative but firm”).

  • Use it to declutter and summarise long threads quickly.

📽️ PowerPoint – Prompting for Presentations

  • Create a presentation from this Word document with 5 slides.

  • Generate slide titles and bullet points for a pitch about [product/service].

  • Add speaker notes to explain Slide 3 in detail.

  • Design a visual summary of these statistics: [insert data].

Tips:

  • Use prompts like “Make it suitable for a technical audience” or “Add visuals and icons”.

💬 Teams – Prompting for Meeting Summaries & Action Points

  • Summarise the key takeaways from today’s meeting.

  • List action items and assign them to the relevant people.

  • Generate a follow-up email to send to the team after the call.

Tips:

  • After a meeting, say “Summarise what [person] said about [topic]”.

🔐 Bonus Tip: Security & Productivity

  • Always double-check sensitive info before accepting AI-generated text.

  • Use prompts to automate routine tasks like drafting emails, analysing reports, or creating agendas.

Ready to Get Started?

CK Computer Solutions is here to help your business harness the full potential of Microsoft Copilot. From installation and integration to training and support, we ensure Copilot becomes a seamless, productive part of your daily operations.

Contact us today to learn more about how we can support your business:

13 April

Migrating from Google Workspace to Microsoft 365: A Step-by-Step Guide

CK SolutionsMANAGED IT Support services Dublin

Many businesses are making the switch from Google Workspace (formerly G Suite) to Microsoft 365 due to its advanced collaboration tools, seamless integration with Windows, and enterprise-grade security features. While Google Workspace is a great platform, Microsoft 365 offers a more robust business email solution, better file management, and deeper integration with productivity applications like Excel, Word, and Teams.

However, migrating from Google to Microsoft is not just about transferring emails and files—it requires careful planning to ensure minimal disruption to your business operations. In this guide, we’ll walk you through the process and highlight how CK Computer Solutions – Managed IT Services Dublin can help make your migration smooth and hassle-free.

Why Migrate to Microsoft 365?

Before diving into the migration process, let’s explore some key reasons why businesses choose Microsoft 365 over Google Workspace:

1. Seamless Integration with Windows and Office Apps

If your business already uses Windows PCs and Office applications like Word, Excel, and Outlook, Microsoft 365 offers deeper integration and a more familiar user experience.

2. Advanced Security and Compliance

Microsoft 365 provides enterprise-grade security with features like multi-factor authentication (MFA), advanced threat protection, and compliance tools for GDPR and other regulatory requirements.

3. Better File Management with OneDrive and SharePoint

While Google Drive is great for collaboration, SharePoint and OneDrive offer superior file access controls, better version history, and deeper integration with Microsoft Teams.

4. More Control Over Business Emails

With Exchange Online, Microsoft 365 offers greater email management capabilities, including advanced filtering, retention policies, and better spam protection compared to Gmail.

Step-by-Step Guide to Migrating from Google to Microsoft 365

Step 1: Plan Your Migration Strategy

Migration isn’t just about moving data—it’s about ensuring that your team can work without disruption. Start by answering these key questions:

  • What data do you need to migrate? (Emails, contacts, calendars, files, etc.)
  • Which Microsoft 365 subscription is right for your business?
  • Will you migrate everything at once (cutover migration) or in stages?

A well-planned migration avoids data loss, downtime, and access issues. CK Computer Solutions can assist in assessing your current setup and choosing the best migration approach for your business.

Step 2: Set Up Microsoft 365 Accounts

Before migrating, you need to set up your Microsoft 365 tenant and create user accounts. This includes:
✅ Registering your domain in Microsoft 365
✅ Creating user accounts and assigning licenses
✅ Configuring Exchange Online, SharePoint, and Teams

Our team at CK Computer Solutions can handle this setup to ensure that your new system is configured correctly and securely.

Step 3: Migrate Emails, Contacts & Calendars

The next step is moving your emails from Gmail to Exchange Online. Microsoft provides built-in tools for this, but the process can be complex, especially if you have large mailboxes or need to retain folder structures.

There are three common methods:

  1. IMAP Migration – Moves emails only (no contacts or calendar events).
  2. Google Workspace Migration Tool – A more advanced tool that transfers emails, contacts, and calendars.
  3. Third-Party Migration Tools – For large-scale migrations with minimal downtime.

CK Computer Solutions can handle the entire email migration, ensuring that all your data is transferred securely and efficiently.

Step 4: Transfer Google Drive Files to OneDrive & SharePoint

Google Drive data needs to be migrated to OneDrive for personal files and SharePoint for team files. This step requires:

  • Mapping Google Drive folders to their new locations in OneDrive or SharePoint
  • Ensuring file sharing permissions are correctly transferred
  • Avoiding duplication and file conflicts

Our IT experts at CK Computer Solutions use advanced migration tools to streamline file transfers, ensuring no data is lost.

Step 5: Update DNS Records & Switch Over

Once all data is migrated, it’s time to update your DNS records to direct emails to Microsoft 365 instead of Gmail. This involves:
✅ Updating MX records for Exchange Online
✅ Configuring SPF, DKIM, and DMARC records for email security
✅ Testing email flow before fully switching

This step is critical to ensuring no emails are lost during the transition. Our team can handle these configurations to minimise downtime and disruptions.

Step 6: Train Your Team & Optimise Microsoft 365

Now that your data is successfully migrated, your team needs to learn how to use Microsoft 365 effectively. Key areas include:

  • Navigating Outlook and Teams
  • Using OneDrive & SharePoint for file collaboration
  • Setting up security best practices

We offer user training and ongoing IT support to help your employees get comfortable with Microsoft 365.

How CK Computer Solutions Can Help

Migrating from Google Workspace to Microsoft 365 can be complex and time-consuming, but CK Computer Solutions is here to make it easy. Here’s how we can help:

🔹 End-to-End Migration Support – From planning to execution, we handle every step of the migration process.
🔹 Minimise Downtime – We ensure a smooth transition with minimal disruption to your business.
🔹 Data Security & Compliance – We safeguard your sensitive data throughout the migration process.
🔹 Ongoing IT Support – Need help post-migration? Our managed IT services provide ongoing support for Microsoft 365.

Ready to Migrate? Let’s Get Started!

If you’re thinking about moving to Microsoft 365 but don’t know where to start, contact CK Computer Solutions today. Our team of IT experts will manage your migration seamlessly, ensuring a secure, efficient, and hassle-free transition.

📞 Call us today to discuss your migration needs!
📧 Email us to schedule a consultation.

Let’s get your business running on Microsoft 365 with zero hassle! 🚀

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