How to Fix HP Laserjet cannot Print ZSR.DLL

Error Message:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6a9898, faulting module ZSR.dll, version 6.20.1625.0, time stamp 0x462fd713, exception code 0xc0000005, fault offset 0x0001f979, process id 0x678, application start time 0x01cb913c72fd76b0.

  1. Go to Start type cmd then right click on cmd and Run as administrator
  2. Black box will open type following in
  3. net stop spooler Press enter
    del /S /Q c:\windows\system32\Spool\Printers\* Press enter
    net start spooler Press enter
  4. Now try to print again


  • Alex says:

    4th February 2014 at 8:54 pm

    This do not fix any error, it will only restart the spooler service again, but if something is making the spooler crash, this will only help you to recreate the error over and over and over again.

  • Walden Gajo says:

    10th December 2015 at 3:43 pm

    this did the trick for my issue.

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