1. What is an SVG and why do attackers love it?

Scalable Vector Graphics (SVG) is a web image format based on XML. Unlike PNG or JPG, SVG files are text files that a browser reads and renders as graphics. Because it’s text, an SVG can also contain links, scripts, and embedded elements. That dual nature—image plus code—makes SVGs incredibly flexible for designers and, unfortunately, very handy for attackers.

Reasons threat actors are leaning into SVG:

• It looks harmless. An SVG usually arrives as a “picture” of a login page, invoice, or delivery note. People trust images.
• It slips through filters. Some email and web filters treat images as low risk, especially if they’re small and unremarkable.
• It can redirect. An SVG can open a phishing site in a new tab, or silently auto-forward the user to a credential harvester.
• It compresses well. The same payload can be tiny, helping it evade size-based checks and rate limits.

2) How SVG phishing works (with simple examples)

There are three common flavours you’ll see in the wild:

1. Clickable decoy image:
   The attacker sends an SVG that visually mimics a “View Document” button. The entire image is one big link to a phishing site. The file name sells the story: Invoice_1089.svg, DocuSignNotice.svg, Zoom_Meeting_Details.svg.
2. SVG as a jump pad:
   The SVG uses an <a> tag or xlink:href inside the graphic to redirect the user. The link may be shortened or obfuscated. When the user previews or opens the “image”, the browser follows the link to a credential page dressed up as Microsoft 365, Google, Zoom, or your payroll portal.
3. Embedded script or data URI:
   Some SVGs embed JavaScript (depending on how the browser handles it) or a data: URL that decodes to HTML. The net effect is the same: the user ends up at a malicious site, or a fake login form renders right in the browser.

A simplified, recognisable snippet you might see:

There’s nothing fancy in that code—yet it’s enough to trick a busy staff member.

3) Why many security layers miss malicious SVGs

• MIME and extension whitelisting: Email gateways sometimes treat .svg as an image and don’t deeply inspect it.
• Inline rendering: Some collaboration tools preview SVGs inline, so users click before thinking.
• URL detonation gaps: If the SVG points to a redirect that only becomes malicious after a delay (time-bombing), sandboxing may miss it.
• New domains & link shorteners: Attackers rotate infrastructure to stay ahead of reputation-based filters.

4) Real-world delivery routes

Attackers aren’t fussy. They’ll use whatever works:

• Email attachments labelled as invoices, HR documents, VoIP messages, or meeting invites.
• Cloud storage links (OneDrive, Google Drive, Dropbox) where the SVG is hosted and shared “from a known brand”.
• Chat platforms (Teams, Slack, WhatsApp Business) where short, urgent messages push the recipient to “review asap”.
• Compromised websites that stuff SEO and lure staff to download a “template” or “policy” that’s actually an SVG.

5) Business impact

SVG phishing is not just a nuisance. It can lead to:

• Credential theft for Microsoft 365, Google Workspace, payroll, banking, or HR systems.
• Session hijacking if the lure captures tokens or pushes the user to approve an MFA prompt.
• Malware delivery where the SVG is the first step before a dropper or info-stealer lands.
• Business email compromise (BEC) resulting in invoice fraud or payroll diversion.

Once an attacker has an admin or finance mailbox, they can pivot quickly—creating forwarding rules, registering rogue apps, or sending internal-looking requests to suppliers.

6) Prevention for non-technical teams (the quick wins)

You don’t need to be an engineer to reduce risk:

• Treat unexpected SVGs as suspicious. Genuine suppliers rarely send image files instead of PDFs.
• Hover before you click. If your email client shows the destination URL, check it. Look closely for misspellings and odd domains.
• Use known portals. If the message claims to be DocuSign, Microsoft, or your bank, navigate there via your own bookmark—not the email.
• Pause and verify. A two-minute phone call to the sender (using a known number) beats hours of cleanup.
• Report easily. Make sure there’s a one-click “Report Phish” button in Outlook/Google Mail so your security team can act fast.

7) Technical hardening for IT teams

Here’s a layered approach that works in Irish SMEs and mid-market organisations:

Email and collaboration

• Block or quarantine SVG attachments unless there’s a legitimate business case. Create an allow-list for trusted senders if absolutely necessary.
• Rewrite and scan links (Safe Links/URL Defence equivalents) and detonate attachments in a sandbox. Ensure detonation follows redirects and re-checks links after a delay.
• Disable inline SVG previews in chat and collaboration tools where feasible.
• Strip active content at the gateway if your tooling supports SVG sanitisation.

Browsers and endpoints

• Restrict file associations: Don’t auto-open SVGs in full browsers from email clients.
• Deploy a modern browser security baseline: Enable Enhanced Safe Browsing/SmartScreen/URL reputation, block risky schemes like data: where business-appropriate, and enforce HSTS.
• Application control: Use Windows Defender Application Control / AppLocker policies to prevent unauthorised helper apps or script hosts from running.
• EDR rules: Create detections for suspicious browser children (e.g., cmd.exe, powershell.exe) spawned shortly after opening image files.

Identity and access

• Enforce phishing-resistant MFA where possible (FIDO2/WebAuthn). If that’s not feasible, use number matching and restrict legacy authentication.
• Conditional Access: Block authentication from improbable travel, newly unseen devices, or risky sign-ins.
• App governance: Monitor OAuth app consent and block end-user consent to risky scopes.

Web and application layer

• Content Security Policy (CSP): If your own sites accept SVG uploads, lock down img-src, object-src, and disallow inline scripts.
• Sanitise server-side: Strip scripts, external references, and data: URIs from user-supplied SVGs before storing or serving them.
• Use signed URLs and strict MIME types when serving images to clients.

8) Detection tips: what to look for

Teach your SOC (or managed SOC) to hunt for:

• Email patterns: A sudden spike in .svg attachments or messages with “view document”, “secure”, “encrypted”, “DHL”, “P60/P45”, “VAT”, “Zoom meeting”.
• Proxy logs: Short user sessions that begin with loading an .svg and immediately hit an unfamiliar domain, often via 302 redirects.
• Authentication anomalies: Multiple failed logins followed by an MFA push approval from the same user; impossible travel; sign-ins from headless browsers.
• Mailbox rules: Newly created auto-forwarding rules to external addresses or rules that hide replies.
• Endpoint signals: Browser spawning script interpreters or archival tools within seconds of the user opening an “image”.

9) Incident response: a practical playbook

When an SVG phish lands, time is everything. Use this as a checklist:

1. Triage and contain
   • Identify recipients and whether anyone clicked.
   • Quarantine the email everywhere (search & purge).
   • Block the malicious domain and any redirectors at DNS, firewall, and secure web gateway.
2. Validate access
   • For any user who clicked, reset passwords, invalidate sessions, and re-enrol MFA if suspicious prompts occurred.
   • Check sign-in logs for the past 7–14 days for unusual locations, devices, or OAuth consent events.
3. Harden the mailbox
   • Remove rogue mailbox rules and address forwarding.
   • Audit delegated access and app consents.
4. Forensics
   • Keep the original SVG and message headers.
   • Extract IOCs (domains, IPs, hashes).
   • Review proxy/EDR timelines around the event window.
5. Recovery and comms
   • Notify affected teams (finance, HR, suppliers) if BEC is suspected.
   • Provide user-friendly guidance: what happened, what to do, and how to avoid a repeat.
6. Lessons learned
   • Update blocklists, detections, and training material.
   • Consider a temporary, stricter email posture for high-risk roles (finance, execs).

10) Policy, training, and governance

• Attachment policies: Decide if SVGs are necessary for the business. If not, block them and document the exception process.
• Supplier due diligence: Ask vendors how they distribute documents. nudge them towards PDFs via secure portals rather than images by email.
• Role-based controls: Finance and HR should have stronger inbound filtering and stricter Conditional Access rules.
• Continuous awareness: Use short, monthly micro-lessons with real screenshots of lures you’ve seen internally—keep it relevant to your staff.
• Tabletop exercises: Run a 60-minute scenario on “SVG-led BEC” with IT, finance, and leadership. Agree who does what, and capture gaps.

Quick reference: red flags your staff can spot

• File types that don’t match the task (a picture for a document).
• Urgent language around payments, payroll, or compliance.
• Links that look like “secure-docs-login[.]com/microsoft” rather than microsoft.com.
• Requests to sign in again to view a simple file you weren’t expecting.
• Messages that arrive outside business hours from “internal” people you don’t usually hear from.

A balanced default policy that works well

If you’re unsure where to start, this baseline is sensible for most Irish SMEs:

• Block inbound .svg attachments by default; allow only for named senders on a case-by-case basis.
• Enable URL rewriting and delayed link re-scan; detonate attachments and follow redirects during sandboxing.
• Enforce number-matching MFA and block legacy auth; monitor impossible travel alerts.
• Use a DNS filtering service to stop newly registered or risky domains at the network edge.
• Put a “Report Phish” button in the email client and actually act on submissions quickly to build trust.

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How CK Computer Solutions – Managed IT Services Dublin can help

SVG phishing sits in that awkward gap between user behaviour and technical nuance. You need both sides right. That’s where we come in.

At CK Computer Solutions – Managed IT Services Dublin, we help Irish businesses reduce phishing risk without slowing the day-to-day work:

• Email security configuration: We tune Microsoft 365/Google Workspace policies to quarantine risky file types like SVG, enable URL rewriting, and set up sandboxing that re-checks delayed redirects.
• Identity hardening: We roll out phishing-resistant MFA (or best-practice MFA with number matching), Conditional Access, and session controls so a single click doesn’t become a full breach.
• Endpoint & browser baselines: We deploy practical Windows security baselines, application control, and EDR detections that spot suspicious behaviour after an “image” opens.
• Awareness training that sticks: Short, role-based sessions using real examples (including SVG lures) sent to your teams. No scare tactics—just tools people remember.
• Monitoring & response: Our managed service watches your email and identity logs for patterns that point to SVG or image-led phishing, and we jump on containment fast—blocking domains, invalidating sessions, and cleaning up mailbox rules.
• Policy & governance support: We’ll help draft and implement attachment handling policies, supplier requirements, and exception workflows so the business keeps moving while staying safe.

If you’d like a quick health check on your current setup—or want us to test how your filters handle a benign SVG sample—reach out to CK Computer Solutions. We’ll tailor a plan that fits your organisation, your budget, and the way your people actually work.

Phishing remains one of the most effective ways cybercriminals infiltrate businesses. While most people know to be cautious of suspicious attachments or links, attackers are becoming increasingly sophisticated in disguising their scams. One of the latest tactics involves fake Zoom document invites, designed to trick recipients into handing over their login credentials.

With remote and hybrid working now a permanent part of business life, employees are accustomed to receiving Zoom meeting invitations and shared links. This makes Zoom-branded phishing emails particularly convincing and dangerous if not identified quickly.

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What is a Zoom Document Phishing Link?

A Zoom document phishing link is a fraudulent email or message crafted to look like it came from Zoom. Instead of delivering a genuine meeting invite or document, it lures the recipient into clicking a malicious link.

The message often contains wording such as:

• “You are invited to view a document”
• “Support Document has shared a file with you”
• “Click here to access your meeting notes”

These messages are designed to create urgency and curiosity, encouraging users to click without thinking.

In reality, Zoom does not provide a service called “Zoom Docs” or “Zoom Documents.” Any such message is a clear sign of a phishing attempt.

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How These Scams Work

The scam follows a predictable but effective pattern:

1. The hook – An email lands in your inbox looking like it’s from Zoom, complete with branding and buttons.
2. The lure – The email urges you to click a “View Document” or “Open Doc” link.
3. The trap – Instead of taking you to Zoom, the link redirects to a fake login page.
4. The theft – If you enter your Microsoft 365, Gmail, or Zoom credentials, attackers capture your details instantly.
5. The aftermath – Cybercriminals use the stolen information to access business emails, sensitive files, or even spread further phishing campaigns from your account.

The example screenshot you shared shows this clearly: vague messaging, suspicious sender details, and fake buttons that don’t lead anywhere legitimate.

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Red Flags to Watch Out For

While some phishing emails are poorly written, others can be very convincing. Always look for these warning signs:

• Unknown sender – The email claims to be from Zoom but comes from an unfamiliar or strange domain.
• Generic messages – “You are invited to view document” without context is a big red flag.
• Unrealistic services – Zoom does not offer “Zoom Docs.”
• Suspicious links – Hovering over the link reveals it does not lead to zoom.us.
• Urgency and threats – “View immediately” or “Your account will be suspended” tactics.
• Brand inconsistencies – Logos stretched, incorrect colours, or poor formatting.

Training your team to recognise these signs can stop a phishing attack before it succeeds.

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Why Businesses Are Being Targeted

Cybercriminals know that businesses rely heavily on collaboration tools like Zoom. By imitating them, attackers gain a higher chance of success. There are several reasons why SMEs in particular are targeted:

• High email traffic – Staff receive multiple meeting invites daily, so fake ones blend in.
• Lower security awareness – Not all companies run regular phishing training.
• Credential value – Stolen Microsoft 365 or Google Workspace logins can open up an entire company’s systems.
• Gateway for larger attacks – Once inside, attackers may launch ransomware, data theft, or financial fraud.

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Consequences of Falling Victim

The damage from a successful phishing attack can be severe:

• Data breaches – Sensitive customer or business data may be exposed.
• Financial loss – Attackers could initiate fraudulent payments or demand ransom.
• Reputation damage – Clients may lose trust if their information is compromised.
• Regulatory penalties – Under GDPR, businesses face heavy fines for data breaches caused by negligence.
• Operational disruption – Compromised accounts can paralyse day-to-day work.

For SMEs, even a single phishing incident can cause long-lasting harm.

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Practical Steps to Protect Your Business

The good news is that businesses can take proactive steps to defend against these scams.

1. Implement email filtering – Use advanced filters to catch phishing attempts before they hit inboxes.
2. Educate employees – Run regular training sessions with real-world phishing examples.
3. Enable multi-factor authentication (MFA) – Even if credentials are stolen, MFA provides a second layer of protection.
4. Keep software updated – Outdated systems are easier to exploit.
5. Establish reporting procedures – Make it easy for staff to flag suspicious emails.
6. Test with phishing simulations – Conduct controlled phishing tests to measure awareness.

A layered security approach reduces the chance of a single click causing catastrophic damage.

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How CK Computer Solutions Can Help

At CK Computer Solutions – Managed IT Services Dublin, we specialise in keeping businesses safe from threats like phishing. Our services include:

• Email security solutions – Filtering and protection to stop malicious links before they reach your staff.
• Cybersecurity awareness training – Practical sessions to teach your team how to spot scams like fake Zoom document invites.
• Multi-factor authentication setup – Adding an extra layer of protection across your Microsoft 365, Zoom, and other critical accounts.
• Continuous monitoring and support – We watch your systems 24/7, responding rapidly to suspicious activity.
• Strategic IT partnership – Beyond security, we ensure your entire IT environment is efficient, compliant, and future-proof.

By partnering with CK Computer Solutions, you gain not only protection from threats like Zoom phishing attacks but also a trusted IT partner invested in your business success.

There are three main relay methods in Microsoft 365:

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1. SMTP Client Submission (Preferred if possible)

• Uses port 587 with TLS and authentication (username + password).
• Works best for apps/devices that support modern authentication.
• Each device must be configured with a licensed mailbox account.
• Settings:
  • SMTP server: smtp.office365.com
  • Port: 587
  • Encryption: TLS
  • Username: mailbox email address (e.g. scanner@yourdomain.com)
  • Password: mailbox password / app password (if MFA enabled).

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2. Direct Send

• Sends mail directly to Office 365 without authentication.
• Only works when sending to internal recipients (inside your domain).
• Useful for devices that cannot authenticate.
• Requirements:
  • Device must be on your public IP that’s allowed in Exchange Online.
  • Use your Microsoft 365 MX endpoint as the SMTP server (e.g. yourdomain-com.mail.protection.outlook.com).
  • Port: 25
  • TLS: optional, but recommended.

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3. Office 365 SMTP Relay (Connector-based)

• More flexible: allows sending to internal and external recipients.
• You create a mail flow connector in Exchange Online that authorises by public IP address.
• Steps:
  1. Log into Microsoft 365 Admin Center → Exchange Admin Center.
  2. Go to Mail flow → Connectors → Add new.
  3. Choose:
     • From: Your organisation’s email server
     • To: Office 365
  4. Give it a name (e.g. “Office devices relay”).
  5. Specify the public IPs of your devices/apps that will send mail.
  6. Save connector.
  7. Configure devices/apps with:
     • SMTP server: yourdomain-com.mail.protection.outlook.com
     • Port: 25
     • No authentication needed.
     • TLS if supported.

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✅ Which option should you choose?

• If device supports authentication → use SMTP client submission.
• If only internal mail → direct send.
• If external mail needed & no authentication support → connector-based relay.

Online scams are getting smarter. They no longer just come in the form of badly written emails or obvious pop-up ads. Now, many fake websites look polished, professional, and almost identical to the real thing. For businesses and individuals alike, knowing how to spot a scam site could save you from financial loss, data theft, or malware infection.

Recently, we’ve seen scam websites impersonating popular Irish attractions, such as Kilmainham Gaol Museum in Dublin. The legitimate website is:

✅ www.kilmainhamgaolmuseum.ie

However, fake versions have popped up with slightly altered web addresses, such as:

❌ kilmaingoal.icu
❌ kilmaingoalhummuseum.sbs

On first glance, these scam sites may look real — but if you know what to look for, the warning signs are clear.

---

1. Check the Website Address (URL) Carefully

Scam websites often use misspellings or extra words in their domain names. In our example, the real museum’s domain is kilmainhamgaolmuseum.ie, but the fakes used kilmaingoal instead of kilmainhamgaol, and swapped the .ie for unusual extensions like .icu or .sbs.

Tip: Always check the spelling letter by letter. A single misplaced character could be the difference between a safe site and a scam.

---

2. Look for a Secure Connection – But Don’t Rely on It Alone

Legitimate websites use HTTPS (you’ll see a padlock icon in the browser address bar). While scam sites can also get basic security certificates, a missing padlock is an instant red flag.

However, just because a site has a padlock doesn’t mean it’s safe — it only means the connection is encrypted, not that the site is legitimate. Always check HTTPS and the domain name together.

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3. Check the Domain Extension

Scammers often use cheap, obscure domain extensions like .icu, .sbs, .xyz, or .top to avoid detection. While there’s nothing inherently wrong with these extensions, you should be cautious if a well-known Irish business is suddenly using one instead of the expected .ie or .com.

---

4. Analyse the Website Design and Content

Some scam sites copy design elements from the real website, but there are usually subtle differences:

• Low-quality or stretched images
• Poor grammar or awkward phrasing
• Missing contact details or vague “About Us” sections
• No consistent branding across pages

If something feels “off”, it probably is.

---

5. Search for the Site on Google – and Compare

If you suspect a site might be fake, search the company or organisation’s name on Google and see what comes up. The real site will usually appear at the top and be consistent with official contact details.

For example, a search for Kilmainham Gaol Museum clearly shows the official .ie domain and Google Business listing, making it easy to identify the imposters.

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6. Verify Contact Information

A legitimate business will have verifiable contact details:

• A physical address you can confirm
• A working phone number
• An official email address linked to the domain name (e.g., info@kilmainhamgaolmuseum.ie)

Scam sites often use free email addresses (like Gmail or Outlook) or omit contact info entirely.

---

7. Look for Typos, Mismatched Fonts, or Broken Links

Small errors can be a scammer’s downfall. Check if the site has:

• Spelling mistakes in menus or headings
• Inconsistent font styles or colours
• Links that lead to unrelated or broken pages

These are common on hastily built scam sites.

---

8. Use Scam-Checking Tools

If you’re unsure, you can paste a URL into a site-checking tool like:

• Google Safe Browsing
• ScamAdviser
• Whois Lookup

These tools can reveal how recently the site was created, who owns it, and whether it’s been flagged as suspicious.

---

9. Watch Out for Unrealistic Offers

If a site is offering something too good to be true — whether it’s free tickets, huge discounts, or priority bookings — be extra cautious. Scammers use these tactics to lure you in quickly before you think twice.

---

10. Report the Scam

If you encounter a fake website, report it to:

• Garda National Cyber Crime Bureau
• FraudSMART
• The company or organisation being impersonated

Reporting helps protect others and can get the site taken down faster.

---

Protecting Your Business from Website Impersonation

If scammers can impersonate a major Dublin museum, they can impersonate your business too. That’s why strong cybersecurity and proactive monitoring are essential.

This is where CK Computer Solutions – Managed IT Services Dublin can help. As your trusted IT partner, we can:

• Monitor for domains impersonating your business
• Set up domain and brand protection alerts
• Provide staff training to recognise phishing and scam attempts
• Secure your website with advanced threat detection
• Implement data protection policies to safeguard your customers

A scam website can damage your reputation in minutes. We help ensure your business stays one step ahead of the scammers, keeping your online presence safe and your customers protected.

How to Identify a Scam Website?

Online scams are getting smarter. They no longer just come in the form of badly written emails or obvious pop-up ads. Now, many fake websites look polished, professional, and almost identical to the real thing. For businesses and individuals alike, knowing how to spot a scam site could save you from financial loss, data theft, or malware infection.

Recently, we’ve seen scam websites impersonating popular Irish attractions, such as Kilmainham Gaol Museum in Dublin. The legitimate website is:

✅ www.kilmainhamgaolmuseum.ie

However, fake versions have popped up with slightly altered web addresses, such as:

❌ kilmaingoal.icu
❌ kilmaingoalhummuseum.sbs

On first glance, these scam sites may look real — but if you know what to look for, the warning signs are clear.

---

1. Check the Website Address (URL) Carefully

Scam websites often use misspellings or extra words in their domain names. In our example, the real museum’s domain is kilmainhamgaolmuseum.ie, but the fakes used kilmaingoal instead of kilmainhamgaol, and swapped the .ie for unusual extensions like .icu or .sbs.

Tip: Always check the spelling letter by letter. A single misplaced character could be the difference between a safe site and a scam.

---

2. Look for a Secure Connection – But Don’t Rely on It Alone

Legitimate websites use HTTPS (you’ll see a padlock icon in the browser address bar). While scam sites can also get basic security certificates, a missing padlock is an instant red flag.

However, just because a site has a padlock doesn’t mean it’s safe — it only means the connection is encrypted, not that the site is legitimate. Always check HTTPS and the domain name together.

---

3. Check the Domain Extension

Scammers often use cheap, obscure domain extensions like .icu, .sbs, .xyz, or .top to avoid detection. While there’s nothing inherently wrong with these extensions, you should be cautious if a well-known Irish business is suddenly using one instead of the expected .ie or .com.

---

4. Analyse the Website Design and Content

Some scam sites copy design elements from the real website, but there are usually subtle differences:

• Low-quality or stretched images
• Poor grammar or awkward phrasing
• Missing contact details or vague “About Us” sections
• No consistent branding across pages

If something feels “off”, it probably is.

---

5. Search for the Site on Google – and Compare

If you suspect a site might be fake, search the company or organisation’s name on Google and see what comes up. The real site will usually appear at the top and be consistent with official contact details.

For example, a search for Kilmainham Gaol Museum clearly shows the official .ie domain and Google Business listing, making it easy to identify the imposters.

---

6. Verify Contact Information

A legitimate business will have verifiable contact details:

• A physical address you can confirm
• A working phone number
• An official email address linked to the domain name (e.g., info@kilmainhamgaolmuseum.ie)

Scam sites often use free email addresses (like Gmail or Outlook) or omit contact info entirely.

---

7. Look for Typos, Mismatched Fonts, or Broken Links

Small errors can be a scammer’s downfall. Check if the site has:

• Spelling mistakes in menus or headings
• Inconsistent font styles or colours
• Links that lead to unrelated or broken pages

These are common on hastily built scam sites.

---

8. Use Scam-Checking Tools

If you’re unsure, you can paste a URL into a site-checking tool like:

• Google Safe Browsing
• ScamAdviser
• Whois Lookup

These tools can reveal how recently the site was created, who owns it, and whether it’s been flagged as suspicious.

---

9. Watch Out for Unrealistic Offers

If a site is offering something too good to be true — whether it’s free tickets, huge discounts, or priority bookings — be extra cautious. Scammers use these tactics to lure you in quickly before you think twice.

---

10. Report the Scam

If you encounter a fake website, report it to:

• Garda National Cyber Crime Bureau
• FraudSMART
• The company or organisation being impersonated

Reporting helps protect others and can get the site taken down faster.

11. Check the Age of the Website

Most scam websites are brand new — often registered just days or weeks before they go live. You can check how old a site is using a WHOIS lookup tool (such as Whois.domaintools.com or ICANN Lookup).

If a website claiming to represent a well-established business was only created very recently, that’s a major red flag.

---

Protecting Your Business from Website Impersonation

If scammers can impersonate a major Dublin museum, they can impersonate your business too. That’s why strong cybersecurity and proactive monitoring are essential.

This is where CK Computer Solutions – Managed IT Services Dublin can help. As your trusted IT partner, we can:

• Monitor for domains impersonating your business
• Set up domain and brand protection alerts
• Provide staff training to recognise phishing and scam attempts
• Secure your website with advanced threat detection
• Implement data protection policies to safeguard your customers

A scam website can damage your reputation in minutes. We help ensure your business stays one step ahead of the scammers, keeping your online presence safe and your customers protected.

We’ve all had that moment — the mobile rings from a strange number, or a text pops up claiming to be from your bank. You pause, hesitate, and then the sinking feeling hits. “Is this legit… or a scam?”

Well, thankfully, the powers-that-be are doing something about it.

Ireland’s communications regulator, ComReg, has introduced a new “Likely Scam” warning system for mobile calls. It’s a step in the right direction — and a particularly important one for small and medium-sized businesses across the country who are on the frontlines of phone-based communication.

Let’s break down what’s happening, how it works, and what you can do to stay ahead of the curve.

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What Is the “Likely Scam” Warning?

The new system automatically labels suspicious calls with a warning on your mobile screen. So, instead of just seeing an unknown number, you might now see:

📱 “Likely Scam”

This feature helps flag calls that appear to spoof real numbers, use known scam patterns, or exhibit suspicious calling behaviour — the kind we’ve seen rise sharply over the past few years.

It’s not blocking the call, just giving you a heads-up. You can still answer if you choose — but now with a much clearer idea of what might be waiting on the other end.

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How Does the Scam Alert System Work?

The warning system is built into the mobile network layer. Here’s a simplified overview:

1. Telecom providers monitor traffic patterns – These include high-volume, short-duration calls, or calls from numbers that look like Irish numbers but originate from abroad.
2. Suspicious activity is flagged – If a call matches the behaviour of known scams, the network applies the “Likely Scam” label before the call reaches your device.
3. The label appears on your screen – Just like “Private Number” or “No Caller ID,” it gives you a warning in advance.

This system has already rolled out across major Irish mobile networks like Vodafone, Three, and eir. No setup is required by the user — it’s all managed at the network level.

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Why This Matters for Irish Businesses

If you’re running a business in Ireland — whether you’re in retail, services, trades, or tech — your phones are a lifeline. Scam calls aren’t just annoying; they can be dangerous.

Here’s how they cause real problems:

• Wasted time: Staff lose productivity answering junk calls.
• Data breaches: A well-timed phishing call might trick someone into giving out client or system info.
• Reputation damage: If a scammer spoofs your number and contacts others, it reflects badly on your brand.
• Stress and confusion: Constant spam calls erode trust in phone communication and lower morale.

Now, with the “Likely Scam” system in place, you’ve got another tool in the arsenal to defend your staff and your customers from fraudulent activity.

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What You Can Do To Protect Your Team and Clients

While the ComReg update is brilliant, it’s just one piece of the puzzle. There are other steps Irish businesses should take to stay cyber-safe:

1. Educate your staff

Hold regular training sessions on how to spot scam calls, phishing texts, and dodgy emails. A five-minute chat could prevent a five-figure loss.

2. Review call handling procedures

Make sure staff verify unexpected requests, especially ones involving passwords, payment details, or system access.

3. Use secure communications platforms

If your team relies on mobile phones, consider pairing them with secure apps like Microsoft Teams or encrypted VoIP services.

4. Enable call filtering

Some mobile devices and VoIP platforms allow for automatic call blocking or routing unknown numbers to voicemail.

5. Have an IT policy in place

Include clear steps on how to report suspicious calls, texts, or voicemails. Quick action can prevent further risk.

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How CK Computer Solutions Can Help

At CK Computer Solutions – Managed IT Services Dublin, we work with businesses across Ireland to secure their communications, devices, and systems.

Our managed services go beyond basic support:

• Call Security: We help configure VoIP and mobile setups with added filtering and spam protection.
• Staff Cybersecurity Training: We deliver tailored training sessions on recognising scam calls and social engineering tactics.
• Incident Response: If a staff member does fall victim to a scam, we help contain the breach, investigate what happened, and patch the gap.
• Policy Development: We work with you to create practical, realistic communication policies that protect both your staff and your reputation.

Think of us as your IT partner — not just a helpdesk, but an embedded part of your team, always watching your back.

Whether you’re a small office or a multi-site operation, CK Computer Solutions can help you stay ahead of emerging scams and tighten your tech defences.

Many small and medium-sized business owners assume cyberattacks are something that only happens to large corporations. But that’s a dangerous myth. In truth, SMEs are seen as easier targets—fewer security measures, smaller IT teams, and limited budgets all make them appealing to cybercriminals.

Think of it this way: if a burglar knows one house has an alarm system and cameras while the other leaves the back door unlocked, which one do you think they’ll go for?

And when a breach does happen, the fallout for SMEs can be catastrophic. It’s not just about financial loss—there’s reputational damage, legal risk, and operational chaos. Having a data breach response plan isn’t just a best practice. It’s a lifeline.

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Spotting the Signs Early

Some breaches hit like a sledgehammer—you’ll see ransom notes, system shutdowns, or public data leaks. Others are far more subtle, quietly worming their way through your systems for days, even weeks, before you notice.

Common warning signs include:

• Unusual login activity, especially outside business hours
• Sluggish system performance without a clear cause
• Files being changed or moved without explanation
• Security tools flagging unauthorised access attempts

Your first line of defence is a well-trained team. Employees who know what to watch for can report suspicious activity before things spiral.

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Step-by-Step Guide: What to Do When It Happens

Step 1: Detect and Identify

First, confirm that a breach has actually occurred. That means checking logs, monitoring alerts, and investigating any red flags raised by your staff or systems.

Ask yourself:

• What systems are impacted?
• When did the issue first arise?
• What type of data might be compromised?

Get a clear picture. Document every detail. You’ll need this later for both legal compliance and internal review.

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Step 2: Contain the Breach

Once confirmed, your focus shifts to limiting the damage. This is your digital damage control.

Immediate actions may include:

• Disconnecting infected machines from the network
• Disabling user accounts showing suspicious activity
• Blocking malicious IP addresses
• Forcing password resets for affected users

Be careful not to delete anything just yet. Preserving evidence is vital for investigation and compliance.

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Step 3: Assess the Damage

Next, you need to dig into the “what” and “how much.” Collaborate with your internal IT team or Managed Service Provider (MSP) to audit the breach.

Areas to check:

• Personal data (customers or staff)
• Financial information
• Login credentials
• Internal business documents or communications

Again, document everything. This not only helps with the remediation but ensures you’re ready if regulators come knocking.

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Step 4: Notify Affected Parties

If personal or sensitive data has been compromised, transparency is essential. Depending on the nature of the breach, you may be legally required to inform customers and other third parties.

A good breach notification should include:

• What happened
• What data was involved
• What actions you’re taking
• What they can do (e.g. password reset, fraud monitoring)

In Ireland, the Data Protection Commission (DPC) must be notified of any notifiable breach within 72 hours. Miss that window and you could be hit with steep fines.

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Step 5: Report to the Authorities

On top of your DPC notification, criminal breaches (such as ransomware or theft) should be reported to An Garda Síochána. This step shows due diligence and helps national efforts to track cybercrime trends.

Keep a record of all communications—it’s a key part of demonstrating compliance under GDPR.

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Step 6: Remediate and Recover

Once the immediate threat is under control, it’s time to patch things up. That doesn’t mean slapping on a sticking plaster and hoping for the best.

Recovery might include:

• Restoring systems from secure, clean backups
• Updating software and applying security patches
• Reviewing and tightening firewall and access settings
• Rolling out refresher training for staff
• Reviewing third-party integrations and limiting exposure

If you’re working with a Managed Service Provider, they’ll help with both the tech and the admin burden of recovery.

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Step 7: Review, Learn, and Improve

Now’s the time to hold a proper post-incident review. This isn’t about pointing fingers—it’s about learning and getting stronger.

Your review should examine:

• The full timeline of the breach
• Key decisions and actions taken
• Communication gaps or delays
• Weak points in your existing security or response plan

Update your data breach response plan based on the lessons learned, and—crucially—test the updated plan. If it just sits in a folder, you’re no better off than before.

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Incident Response Checklist for SMEs

Here’s a simple, printable checklist you can keep handy:

• Confirm the breach
• Contain the affected systems
• Notify internal stakeholders
• Assess what data or systems were affected
• Notify affected individuals (and DPC if required)
• Report to Gardaí if criminal activity is suspected
• Remediate systems and update security
• Document every step taken
• Conduct a post-incident review
• Update your response plan and train staff

Print it. Stick it on the wall. Make sure your team knows where to find it when it matters.

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Free Data Breach Response Plan Template

To save you time (and stress), we’ve created a free downloadable response plan template tailored for SMEs. It includes:

• Defined roles and responsibilities
• Key contact lists
• Communication templates
• Step-by-step breach action items
• Notification timelines to stay GDPR compliant

You can customise it for your industry and business size, making it a ready-to-go tool in your cybersecurity toolkit.

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How CK Computer Solutions Can Help

Creating and managing a solid data breach response plan might seem like a big ask—especially if you don’t have a full-time IT department. That’s where we come in.

At CK Computer Solutions – Managed IT Services Dublin, we partner with small and medium-sized businesses across Ireland to strengthen cybersecurity and prepare for the unexpected.

Here’s how we can help:

• Develop and test a bespoke breach response plan for your business
• Monitor your systems 24/7 for suspicious activity
• Respond instantly when something goes wrong—no waiting, no delays
• Provide secure, encrypted backups and rapid disaster recovery
• Deliver ongoing staff training to reduce human error
• Keep you GDPR-compliant with breach reporting support and documentation

We’re not just your IT provider—we’re your safety net. When a breach hits, you’ll be glad you’ve got CK in your corner.

Need help building your plan or recovering from a breach? Let’s chat.

This post will walk you through the process of adopting the UXG Max Gateway into your network. Follow these steps carefully to ensure a smooth setup.

1. Unboxing and Initial Inspection

• Carefully unpack the UXG Max Gateway.
• Check for any physical damage.
• Verify that all accessories (power adapter, Ethernet cable, etc.) are included.

2. Physical Connection

• Connect the WAN port of the UXG Max to your internet service provider’s modem or existing network.
• Connect a computer or switch to one of the LAN ports.
• Plug in the power adapter and turn on the UXG Max.

3. Accessing the UniFi Network Controller

• Ensure your computer is connected directly to the UXG Max.
• Open a web browser and navigate to the IP address 192.168.1.1. The UXG Max default IP address is 192.168.1.1.
• If you don’t have a UniFi Network Controller, you will need to set one up. You can download and install it on your computer, or use a UniFi Cloud Key, or you have to have a cloud controller.
• We are using our cloud controller for this guide. You could follow the steps below.  

4. Adopting the UXG Max

• Once in the UniFi Network Controller, you will see the UXG Max listed as “Pending Adoption.”
• Click “Adopt” and follow the on-screen instructions.
• The UXG Max will go through the adoption process, which may take several minutes.

5. Configuration

• After adoption, access the UXG Max settings through the UniFi Network Controller.
• Configure your network settings, such as IP address range, DHCP server, and firewall rules.
• Update the firmware to the latest version.

6. Verification

• Test your internet connection.
• Ensure all devices on your network can connect to the internet.
• Monitor the network performance and make adjustments as needed.

Troubleshooting Tips

• If the UXG Max does not appear for adoption, check the physical connections and ensure it is powered on.
• If you cannot access the UniFi Network Controller, verify your computer’s IP address and network settings.
• Refer to the official UniFi documentation for more detailed troubleshooting steps.

Step	Action	Notes
1	Unboxing	Check for damages
2	Physical Connection	Connect the WAN and the LAN
3	Access Controller	Navigate to the IP address
4	Adoption	Click “Adopt”
5	Configuration	Set up IP, DHCP, and firewall
6	Verification	Test the internet connection

For any small or medium-sized enterprise (SME), your Wi-Fi network is the backbone of your business operations. However, if not properly secured, your network can also be your Achilles’ heel, leaving you vulnerable to cyber threats, data breaches, and unauthorised access. Ensuring robust Wi-Fi security should be a priority for every business owner. Here’s how to keep your network safe and secure.

Why SMEs Should Hide Their Wi-Fi SSID

Your Wi-Fi network’s Service Set Identifier (SSID)—the network name visible to anyone scanning for available networks—is the first thing potential intruders see. By hiding your SSID, you significantly reduce the visibility of your network to outsiders.

Although experienced hackers can still detect hidden networks, it adds an extra layer of security that deters casual snoopers. By implementing hidden SSIDs, SMEs can minimise the risk of opportunistic cyber-attacks, keeping sensitive business information safer.

WPA3 Encryption: Your Network’s Best Defence

Encryption is your network’s frontline defence against unauthorised access. WPA3, the latest and strongest Wi-Fi security protocol available, offers robust protection by addressing the vulnerabilities present in its predecessor, WPA2.

WPA3 encryption provides enhanced cryptographic strength, tougher password protections, and better resistance to brute-force attacks, making it essential for SMEs serious about protecting their business data.

Smart Trick: Create a Separate Guest Network

One simple yet highly effective way to boost your Wi-Fi security is by setting up a separate guest network. This practice isolates visitor and customer access from your main business network, significantly reducing potential threats.

A dedicated guest network ensures visitors have internet access without granting them access to your sensitive company data, internal resources, or equipment. This isolation prevents malware or threats introduced by guest devices from impacting your primary network, adding a valuable extra layer of security.

Isolating Networks with VLANs

For businesses with more complex needs or multiple departments, implementing VLANs (Virtual Local Area Networks) is a powerful way to isolate traffic within your network. VLANs allow you to segment your network into different zones—for example, separating accounting systems from general employee devices or isolating IoT devices from core business infrastructure.

This network segmentation limits access between zones, so even if one part of the network is compromised, it won’t affect the rest. VLANs are especially useful for managing bandwidth, enhancing performance, and enforcing tighter access controls.

Setting up VLANs typically requires compatible networking equipment and some configuration, but the security benefits are well worth the effort. It’s a smart, scalable solution for SMEs that want to future-proof their IT infrastructure.

Quick Guide to Checking Your Router Security Settings

Regularly checking and updating your router’s security settings is essential for maintaining robust network security. Here’s a quick guide to help you ensure your settings are optimised:

1. Access Router Settings:
   • Open a web browser and enter your router’s IP address (usually printed on the router itself).
   • Log in using your admin username and password.
2. Check Security Protocol:
   • Navigate to the wireless settings page.
   • Verify that WPA3 is selected. If not available, ensure WPA2 with AES encryption is enabled as a minimum.
3. Change Default Credentials:
   • Always update the default router username and password. Choose a strong, unique password.
4. Hide Your SSID:
   • Look for the option “Hide SSID” or “Disable Broadcast” in the wireless settings.
5. Create a Guest Network:
   • Enable the guest network option in your router’s settings.
   • Ensure it uses a unique password and appropriate security settings.
6. Enable VLAN Support (if available):
   • Check if your router or managed switch supports VLAN configuration.
   • Create VLANs for different departments or device types.
   • Assign ports and set access rules to enforce segmentation.

How CK Computer Solutions Can Enhance Your Wi-Fi Security

At CK Computer Solutions – Managed IT Services Dublin, we specialise in securing your IT infrastructure so you can focus on your core business. Our experienced team can:

• Evaluate your current network security.
• Assist with upgrading to WPA3 encryption.
• Configure hidden SSIDs for added security.
• Set up isolated guest networks.
• Design and deploy VLANs for network segmentation.
• Continuously monitor and manage your network to safeguard against emerging threats.

Partnering with CK Computer Solutions ensures your Wi-Fi network remains secure, reliable, and resilient, giving you peace of mind to confidently run your business.