Remote Support

Remote Support

When someone runs a business, it is important that they have the ability to resolve computer and network issues as quickly as possible. However, many companies are not able to afford an on site tech support team. To ensure that IT issues do not derail a business, many companies have started using remote IT support services. These services allow a tech support agent to log into computers and networks remotely to resolve technical issues.

There are a variety of reasons that a company would want to take advantage of a remote support services, including: speed of resolution, low cost and the variety of expertise available. However, any company that uses these solutions should be sure to safeguard against the possibility of social engineers gaining access to business networks. Still, companies that are proactive can greatly reduce or eliminate the risk of unwanted people gaining access.For companies that use outsourced tech support, if they do not allow remote access to networks and computers, these companies have to wait until a tech support team arrives on site to resolve an issue. Waiting for an IT resolution team to arrive can take hours, which is an incredible amount of downtime for a business. However, remote IT services can log into a computer or network within minutes. Additionally, most remote support services are far less expensive than using IT services that require technicians to be on site. This is because remote services do not need to charge companies for travel time and cost of maintaining a fleet of vehicles.

Another advantage that remote IT services have over even in house tech support staff is the variety of expertise that is available to companies that use them. Remote services usually employ staff that are versed in repairing networks, computers, backup drives and many other devices. This means that no matter what issues a company runs into, remote support services will be likely to have someone who can resolve the problem.

While there are a lot of advantages to companies that use remote technical support services, there are some issues that are associated with using them. To begin with, remote support means that companies are allowing access to their computers and networks. It is important that only tech support teams be allowed entry through these channels. This is easily remedied by only turning on remote access when support is needed and requiring user names and passwords for access.

However, that does not eliminate concerns regarding social engineering. Social engineers gain access to networks and computers by gathering information from unsuspecting employees instead of hacking. To ensure that employees do not accidentally open the door for social engineers, companies need to make staff aware of the dangers of giving away this kind of information. Employees should understand that remote IT services will already have the information and credentials they need for access.

Using remote IT support is a great way for companies to save money and time, and as long as they are proactive, businesses can be sure that their networks and data are safe.